Beyond the Music


Before You Sail

Before You Sail

Check in with Norwegian

Complete online check in 48 hours prior to sailing using the reservation number we emailed you. Not sure what your reservation number is? Contact us and we can help.

Double-check your documentation

Every guest needs to have proper documentation to board the ship.

Review what documents are accepted here

Print Your eDocs

Once everyone in your cabin has completed online check-in with Norwegian, you can print out your eDocs.

This option is available on Norwegian's website up to 72 hours prior to sailing.

After You've Checked In

After You've Checked In

Have questions during the event?

Find a Sixthman staff member—we’re in the blue shirts with CREW on the back, and we’re happy to help!


Once checked in, you may make a dinner reservation for a specialty restaurant or book an appointment for Mandara Spa to relax and rejuvenate. Check our event schedule to plan a time that works best for you.


Contact Ship

Contact Ship

Contact Phone Number

Need a contact number to give loved ones at home?  From the USA, they can dial 1.888.NCSHIPS (1.888.627.4477). From the rest of the world, please dial 1.732.335.3280. Let them know the name of the ship is Norwegian Jade.

Where is the cruise terminal?

Port of Miami Terminal Address:

Port of Miami
1015 N America Way
Miami, FL 33132



Alcohol Policy

Please note that with the exception of wine and champagne, all guests are prohibited from bringing alcohol on board our ships.

The following corkage fees apply, per bottle, for any wine or champagne brought on board. 

750 ml Bottle: $15.00 USD

1,000 ml Bottle: $20.00 USD

1,500 ml Magnum: $30.00 USD

To speed up the process of checking your wine or champagne at the port, print out this form and bring it with you.

Smoking Policy

Smoking is prohibited indoors, in staterooms and balconies, as well as outdoor dining areas, and other various outdoor areas on the ship. This includes regular cigarettes, electronic cigarettes, cigars or pipes.

Smoking is only permitted on the Port side of the Pool Deck (Decks 12 and 13), in the casino (limited to those engaged in active game play during gaming hours), and on the Port Side of Deck 7.

Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account.

Tips for the Terminal



Proper Documentation

To check in at the Port of Miami and board the ship, you must have proper documentation.  Do not place it in your checked bag, keep it on you to take into the cruise terminal to present at the check in counter. You will not be allowed to board the ship without proper documentation.


If you were unable to print your Edocs prior to embarkation day (April 12), then please proceed to the port with proper documentation.

Check your bags

Check your bags

Ditch those heavy bags!

Lighten your load! Check your bags with a porter before you enter the cruise terminal for easy boarding.

Bags will be delivered to your room by 8:00pm ET so be sure to keep anything you might need in your carry on bag (passport, medicine, etc.).

 *Please note that curbside porters are not employees of Norwegian and it’s customary to tip them $1 per bag



Breeze through Security

You can keep your shoes on but belts and laptops will need to go into a bin for screening. Also, wine and champagne need be taken out. Just like at the airport, throw away open drink containers, and empty your pockets.

For your theme night attire, please keep in mind that anything that may look like a weapon may be seized by security agents so it's better to leave those items safely at home.

Bringing Wine?

Bringing Wine?

Pay Corkage Fees Prior to Check In

If you brought wine or champagne, stop at the table immediately after security to pay the corkage fee of $15.00 each for a 750 ml Bottle or $30.00 each for a 1,500 ml Magnum. Yes, you still have to pay the corkage fee if it's a twist off bottle of wine.

Onboard Spending

Onboard Spending

Set Up Your Onboard Spending Account

All purchases on the ship are made with your Norwegian keycard. As you complete check in at the Port of Miami, you will be asked to put down a method of payment for all your onboard purchases. All purchases you make on the ship will be tied to this method of payment. If you're setting up a cash account, you will do that on the ship but for credit cards, you will set that up in the cruise terminal.

Read up on all the details here.


What to Bring

What to Bring

Review Our Packing List

Check out our helpful packing list here to make sure you're all set!

We'll provide you with a Sixthman lanyard and Runaway to Paradise laminate when you board the ship on April 12! Your lanyard is the perfect place to store your keycard and schedule.

What Not to Bring

What Not to Bring

Some Things are Better Left at Home

Review what to leave behind while you're packing your suitcase.

I'm at the port, now what?

High Five

High Five

It's Game Time!

Nothing says your vacation has officially started like a high five from our Sixthman team! Your cruise Warrior, Sixthman Jayne, will be standing at the top of the gangway waiting to high five each and every one of you as you board the ship!



Cabins Ready by 2:00pm

The ship's crew will make an announcement over the loudspeaker when all cabins are ready and that happens around 2:00pm.

Remember, should you choose to check your bags outside the cruise terminal, know that they may be delivered as late as 8:00pm, so keep items you’ll need until then in a carry-on.

Cash Accounts

Cash Accounts

Prefer to Use Cash for Onboard Purchases?

If you choose to settle your account with cash, a minimum deposit of $150.00 USD will be required. To set up your cash account, please visit Norwegian Guest Services (located in the Atrium, Deck 7, MID) as soon as you board the ship.



Complimentary Dining Options

Jasmine Garden (Deck 7, MID) - Asian Cuisine

Grand Pacific (Deck 6, AFT) - American and Seasonal Fare - Pro tip: Walk to the back of Deck 7 and use the elevators or stairs to enter Grand Pacific.

O'Sheehan's (Deck 8, MID) - Pub Food

Garden Cafe (Deck 12, MID) - Buffet

Great Outdoors (Deck 12, AFT) - Buffet




Specialty Dining Options

Eat at one of these specialty dining restaurants at an additional charge.

The Soul Kitchen (Deck 6, MID) - Seasonal Favorites

Sushi and Sashimi Bar (Deck 7, MID)

Teppanyaki (Deck 7, MID) - Hibachi

La Cucina Italian Restaurant (Deck 12, MID)

Cagney's Steakhouse (Deck 13, MID)

Moderno Churrascaria (Deck 13, MID) - Brazilian Steakhouse

Safety Briefing

Safety Briefing

Attend the Mandatory Safety Briefing

All guests must attend a mandatory Safety Briefing so you know what to do in the unlikely event of an emergency. This briefing will take place approximately 3:00pm-3:45pm on embarkation day.

Listen for announcements from the ship's crew over the loudspeaker and then report to your Assembly Station—Norwegian staff will be on hand to direct you to the proper location for your briefing.

Beverage Package

Beverage Package

Need to Purchase a Beverage Package?

Visit O'Sheehans (Deck 8, MID, PORT) to purchase the Ultimate Beverage Package, Corks & Caps wine & beer package or the Soda Program.


During the event

Look for these Shirt Colors to Help!

Look for these Shirt Colors to Help!

Looking for Answers?


Blue Shirts:
Event Needs


Yellow Shirts:
Security Needs


White Shirts:
Ship Needs

Stay Connected

Stay Connected

Download Norwegian's App

Cruise Norwegian is Norwegian Cruise Line's app where guests can access an array of information, pre-cruise and during the cruise.

Learn more about the features of the app here.

Event schedule

We'll provide a full copy of the event schedule in your cabin on embark day.

The schedule will be perforated where you can tear it off and carry it in your lanyard so you'll never miss a minute of the action.

Schedule Updates & Announcements

Any schedule updates and announcements made in venues will be posted on and you are able to access this website for free when connected to the ship's Wi-Fi.



Merch Store Location

Visit our official Runaway to Paradise merch store in the Library (Deck 12, FWD). You can also visit our Hart N Dagger Pop Up Shop next door in the Card Room (Deck 12, FWD).

Merch Store Hours

You may find hours for the merch store at the bottom of our online schedule.

Ship Tips

Ship Tips

I lost my room key

No problem! Visit Norwegian Guest Services in the Atrium (Deck 7, MID). They're open 24 hours and can replace your keycard.

Pro-tip: Norwegian's guest services team can also let you know your onboard spending balance at any time.

Help! I keep running into dead ends.

Use decks 7 and 12—you can walk all the way from the front to the back of the ship on these decks. Then take the FWD (front), MID, or AFT (back) elevators or stairs up or down.

Where can I buy sunscreen or aspirin?

Tradewinds boutiques are located on Deck 7, AFT. They're stocked with lots of the amenities you just can't live without.

We have one bed, but we need two

Ring your stateroom steward at "00", and he or she will ensure your beds are arranged to your preference before evening turn down.